Privacy

First & Foremost

We take your privacy very seriously.  We do not sell or share any of your information pertaining to your account, payment, methods, email, etc.  Nothing, we share nothing with the exception of what is needed deliver or ship your order, and with that, your name and address will be shared with the selected delivery services i.e. USPS or UPS, and of course your payment source (PayPal or ZellePay).

Cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a session cookie) or for multiple repeat visits (using a persistent cookie). They ensure a consistent and efficient experience for visitors and perform essential functions, such as allowing users to register and remain logged in.

Said simply, cookies are used for your convenience.  Cookies are what allow you to place items in the shopping cart without being logged in to or create a personal account.  They will enable you to keep your items in your shopping cart for a set amount of time.  Cookies also allow you to remain logged in.  For complete details, please visit: https://jetpack.com/support/cookies/

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, please see the individual items.
Estimated shipping times for ready-made:
North America: 2-5 business days
Europe: 5-14 business days
Australia, New Zealand and Oceania: 5-14 business days
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, weather conditions, when applicable, and any delays due to customs, when shipping to countries outside of the United States of America.

Shipping Ready-Made orders over $50

When the order is over $50, the parcel will be insured. This will require a signature upon delivery.  The shipping service will leave notification that they tried to deliver if you are not home. You will be able to go online to usps.com or ups.com & reschedule the delivery at a time that you will be at the address used for shipping. The USPS will hold your item for two weeks from their initial attempt to deliver before sending the item back to us.

If the shipping company returned the unclaimed parcel to us, please contact us to issue a new postage invoice for you. Once you pay for this, we can reship.

If you decide not to accept your shipment, you will be responsible for actual shipping, insurance, and a 20% restocking fee of ready-made items.  With custom orders specific to your request (made just for you or your order) no refund nor restocking is applicable since we never stocked the item.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment Options

On-line

Secure options through PayPal include:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal (Direct through Website)
  • ZellePay (Direct & cash)

In Person or By Phone

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal Email Billing
  • Cash
  • ZellePay

Unpaid Balances

On all custom orders (specific to your measurements or requirements/requests), a 50% non-refundable deposit is required. Notification is sent out when the garment is complete. Final payment is required within 30 days of the completion notice. If the order has not been paid in full after the 30 days, the merchandise will be be put up for sale to recoup any and all unpaid balances.

Lay-Away Plan

There is no extra or hidden fees to use our Lay-Away Plan.

Our Lay-Away Plan is a 90-day option to pay on ready-made items.  A 25% non-refundable deposit is due upon order; a 25% non-refundable payment is due at 30 days; a 25% non-refundable payment is due at 60 days; and the final 25% is due at 90 days.

All Lay-Away customers are set up with a billing schedule, and you will receive a billing via email with each installment.  It is up to the lay-away customer to make their payments timely and to notify us if there are any changes to their email or mailing address.  Our lay-away plan is flexible!  We can bill you weekly or bi-monthly (every 15 days) should that be a better option for you.

Lay-Away merchandise will be sent when the order is paid in full.

Our products are taken off-sale and held for you, please make your payments timely.  We expect you to pay on the due date or before. Late payments after three days incur a $25 late fee; after 10 days, your lay-away items are put back into inventory and monies paid are forfeited.

Fluctuations in Weight/Measurements

Fluctuations in measurements due to growth and/or weight gain or loss should be considered when giving us your measurements.  We are not responsible for the fit of the garments due to marked fluctuations because of growth or weight that are different from measurements taken or given at the time of the order. If you do not know how measurements are taken, please contact us, and we’ll be happy to walk you through it via video chat while you are measuring.  Products that are made to your specs must have measurements taken correctly.  We are not responsible for fit issues when inaccurate measurements  are provided.  We are only happy to provide ample straps to be let out or taken in, whichever the case may be.

Returns & exchanges

Custom made products cannot be returned.  No refunds.  The deposit on your custom order is used to purchase, secure, or reserve goods needed to fulfill your order, and your order has been placed in the queue.  Deposits are non-refundable.  However if you change your mind about ordering, within 12 hours of your order OR the commencement your project procurement, whichever comes first, we accept cancellations.  You must request a cancellation in writing within 12 hours of purchase of placing your order OR  prior to commencement of your projects’ procurement of textiles and supplies, whichever comes first.
 
We don’t accept returns or exchanges.  Not only are many of our products custom, they are “specialty” items, therefore, they cannot be returned.  As with swimwear and lingerie purchases, our items are not returnable due to hygienic reasons.
 
But please contact us if you have any problems with your order.  We want you to be as excited as we are about your LSC order!