TERMS OF CUSTOM ORDER 

Deposit is considered agreement to the following terms & conditions:

• Change Orders
  • Change orders are changes in the selection of items purchased specifically for your project, the design, or redirection of the project's final outcome.
  • Along with a change order fee, there may be additional line items added to accommodate additional labor and materials to accommodate the change(s).
• Terms - Delivery
  • When we are available to process your order within time line discussed and agreed upon as the suggested delivery date, we cannot be responsible for delays that may be experienced due to customer change orders, customer unavailability for communications, or delivery by a third party (i.e. USPS, UPS, FedEx). Third party delays may include, but are not limited to: inclement weather, volcanic eruption, terrorism, theft, etc.
• Terms - Deposit
  • Deposits and all monies paid toward a custom product are NOT refundable. From the moment you place your deposit, work is performed toward your custom product, from ordering fabrics, supplies, rhinestones, and any other items; renderings are drawn; patterns are created. Your money is spent, so NO refunds.
• Terms - Earnest
  • Until your deposit is paid, your quote is not considered an earnest agreement. You will have either 48 hours to make your deposit or until other orders are accepted, which dismiss your order...whichever occurs first.
  • We have several orders at any given time. Orders are dynamic, and our schedule is dynamic to accommodate orders with deposits.
  • We offer a 60-90 minute intro, which usually gives us an idea of timeline, budget, proclivities, and style if known.
• Terms - Measurements
  • Measurements are taken by us only for local customers who commission our custom services. Measurements for remote customes is up to the customer to take accurate and current measurements. We can assist with that via a scheduled video chat appointment, and we also have a log-in instructional measurements page. Please do not miss your measurement appointment as this may result in a charge.
  • In the case of incorrect measurements, growth, weight gain, and weight loss, we are not responsible for the costume fit.
• Terms - Payments
  • Payments start with the non-refundable deposit.  
  • All work and materials to date must be paid for in full before a costume is sent out for fitting.  This may result in an additional partial payment due.
  • Final Payment is due upon completion of costume or costumes. If the balance remains unpaid after 30 days of completion notice, costume may be sold to recoup unpaid balance.
• Terms - Pricing Discount
  • Cash direct can be either cash or ZellePay/QuickPay. 
  • PayPal has a discount structure from our Etsy pricing.. 
  • Etsy has no discounts.     
  • Customer's choice as to how paid.
• Terms - Progress 
  • Progress reports are regular communications with us.  When we send you a progress report and have no feedback, it is understood that you are in agreement with everything to date.  Otherwise, please comment immediately. Failure to do so may require reversing several steps, which will be charged to your invoice as a change order.
• Terms - Taxes & Customs
  • If you are out-of-state (not California), you are responsible for any local or federal taxes due as a result of this sale.
  • If you are outside of the United States Of America, you are responsible for any customs due and any taxes due as a result of this sale.
  • Taxes or customs vary by state, municipality, and country.