Terms

By making a deposit or purchase, you are agreeing to the terms on this page.  Please review them from “Terms – Change Orders” through “Terms – Taxes & Customs”.  Please read the terms carefully and entirely, and be sure to contact us if you have any questions whatsoever about our terms or any other questions about our costumes, goods, or services that we provide.  We welcome your questions and inquiries and look forward to chatting with you.

There are multiple ways to contact us listed on the “Contact” page: Contact link is provided in the righthand side top menu as well as the left side of the footer menu.

Terms – Change Orders

Change orders are changes in the selection of items purchased specifically for your made-to-order project, the design, or redirection of the project’s final outcome. Along with a change order fee, there may be additional line items added to cover additional labor and materials to accommodate the change(s). Change orders start at $75

Terms – Delivery

When we are available to process your order within time-line discussed and agreed upon as the suggested delivery date, we cannot be responsible for delays that may be experienced due to customer change orders, untimely response to our communications, delays to accommodate customer’s timeframe for fitting,  or delivery by a third party (i.e. USPS, UPS, FedEx). Third party delivery delays may include, but are not limited to: inclement weather, volcanic eruption, terrorism, theft, etc.
 
Please note that in the past, we have been able to produce duplicate products within the original time-frame for lost or stolen mail.  This does not guarantee that we can do the same for all future creations of last-minute rush orders.

Hailey in an age appropriate, jazz costume, “Shower”, a custom, handmade dance costume by ContenderWear™

Karlie in her dance costume, “From This Moment”, a custom, handmade, dance costume by ContenderWear™

Terms – Deposit

Deposits and all monies paid toward a custom made-to-order product are NOT refundable. From the moment you place your deposit, work is performed toward your custom product, from ordering fabrics, supplies, rhinestones, and any other items; renderings are drawn; patterns are created. Your money is spent, so NO not refundable.
 
You are agreeing to the fact that a deposit is not “payment in full”; that you have read and understand the brand differences along with general price ranges and averages; that if you have a specific price point to meet, you should have communicated that with us along with a discussion covering such specific topic.
 

Terms – Exchanges & Returns

Referring to all our ready-to-ship items, exchanges & returns are not allowed, mainly due to:
  1. Hygienic reasons
  2. Specialty merchandise

Terms – Measurements

Measurements are taken by us only for local customers who commission full-service ContenderWear and/or Plain Brown Label Costumes. Remote ContenderWear and/or Plain Brown Label and/or any of our other brands (HotMess Dance Apparel, NuptialWear, LiturgyWear), it is up to the customer to take accurate and current measurements. We can assist with that via a scheduled video chat appointment, and we also have a log-in instructional measurements page. Please do not miss your measurement appointment as this may result in a charge.

Terms – Earnest

Until your deposit is paid, your quote is not considered an earnest agreement. You may have 24-48 hours to make your deposit or until other orders are accepted, which dismiss your estimate/pending order…whichever occurs first. We have many orders at any given time. To be fair, the process is systematic with an ever changing schedule. Due to this dynamic schedule, we allow 60-90 minutes per customer prior to and during a quote.  This time allows us to gain insight to the customer’s needs & wants while answering their questions about the quote and process. If there is no deposit made after the formal quote and Q&A session, we continue with customers who are earnest in their commitment.
 
If we create a quote for you and no deposit is received, please do not expect the next quote to be identical as pricing is based on the market going rate of supplies at the time of the quote.
 
Customers who schedule their costume early with a specific date in mind have their dates scheduled and locked in; all others are first deposit, first served.
 

Kalie in her beautiful age appropriate ContenderWear™ custom, handmade, dance costume for her lyrical piece

Hay in “My Girl”, a bright and colorful custom, age appropriate, jazz dance  costume by ContenderWear™

Terms – Payments

Payments start with the non-refundable deposit.  
All work and materials to date must be paid for in full before a costume is sent out for fitting.  This may result in an additional partial payment due.
Final Payment is due upon completion of costume or costumes. If the balance remains unpaid after 30 days of completion notice, costume may be sold to recoup the unpaid balance.

Terms – Progress Reports

Progress reports are regular communications with us. When we send you a progress report and have no feedback, it is understood that you are in agreement with everything to date. Otherwise, please comment immediately. Failure to do so may require reversing several steps, which will be charged to your invoice.

Terms – Pricing Discount

Please see the pricing discount noted in the center of the footer within a pdf format quote. Cash direct can be either cash or ZellePay/QuickPay. PayPal has a different discount structure. Etsy has no discounts. The best pricing with the highest,discount structure is cash direct. Customer’s choice as to how paid, which dictates the discount structure.

Terms – Taxes & Customs

If you are out-of-state (outside of California), you are responsible for any local or federal taxes due as a result of this sale.
 
If you are outside of the United States Of America, you are responsible for any customs due and any taxes due as a result of this sale. Taxes or customs vary by state, municipality, and country. If you do not pay the customs within your postal carrier’s timeframe, the parcel will be returned to us as “unclaimed.”  Customers must contact us for a billing for postage to have the products sent a second time.  Items will not be sent again until the postage billing has been paid.

Shy in a handmade, custom lyrical dance costume, “Sweet Child of Mine”, by ContenderWear™